Authenticate callers in seconds with passkeys and MFA

Cut call handling time and stop fraud with our multifactor authentication solution designed to authenticate callers without disruption.

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Protect every call with phishing-resistant authentication

Verify callers instantly using passkeys, biometrics, push, WhatsApp OTP, or SMS, before agents handle sensitive requests. Integrates with ServiceNow, AWS Connect, and other major contact center platforms.

Lighting fast deployments

Drastically cuts call handle times

Mitigate fraud and social engineering

Trusted by leading businesses and built to integrate seamlessly

Features

Key capabilities

Drop‑in verification for contact center

Deploy authentication into your call and ticket flows. Securely verify customer identity with passkeys, OTP, biometrics, and more

Omnichannel methods

Authsignal offers modern, phishing-resistant authentication like FIDO2 / Passkeys, plus flexible options including push, SMS, WhatsApp OTP, email links, and biometric verification.

Agent & workflow benefits

With Authsignal, agents can verify callers instantly, cutting handle times and keeping calls efficient.

No‑code rules

Ship policies fast; create rules and adapt to fraud patterns without developers.

Compliance‑ready

Authsignal is built with enterprise-grade security and meets the highest industry standards. We’re fully compliant with SOC 2 Type II, AICPA SOC, and FIDO Certified.

Audit & analytics

Gain full visibility into every user interaction with detailed, real-time event timelines. Track key actions like sign-ins, transaction attempts, challenges, and completions to support security reviews, fraud investigations, and compliance audits.

Developer‑friendly

Authsignal deploys easily with pre-built UI components, SDKs, and a flexible rules engine that integrates with existing contact center systems.

Get started with Authsignal

Book a demo with our team to see how Authsignal can secure and streamline authentication in your contact centre workflows.

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Use cases

Account recovery / password reset

Verify the right person before unlocking or resetting access.

Verification caller identity

Step‑up auth for high‑risk privilege changes.

Sensitive ticket updates / closure

Require strong proof before closing or altering sensitive records.

High‑value transactions data access

Verify identity before exposing or moving sensitive data.

Answering your questions about contact center workflow and authentication

Learn more in our docs

Does this work with AWS Connect and IVR?

Yes. You can trigger verification from IVR flows (robot‑initiated) or let agents trigger it post‑call transfer. Both patterns are supported.

How long does implementation take?

Most teams stand up a pilot in days. Pre‑built flows, SDKs, and a no‑code rules engine minimize custom work.

What authetication methods are supported?

Passkeys (WebAuthn/FIDO2), push authentication, WhatsApp OTP, SMS OTP, and hardware security keys like YubiKey. You can mix methods per policy.

Will this reduce handle time and improve CSAT/NPS?

Yes. Replacing slow KBA with modern verification typically lowers AHT and removes escalations caused by uncertainty—without compromising security.

Is Authsignal compliant?

Authsignal is SOC 2 Type 2. Deployments can help support PCI DSS, ISO 27001, HIPAA, GDPR/UK GDPR, and PSD2/SCA requirements.

Ready to improve your workflow and authentication?

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Use Case - Existing Apps

Add passkeys and adaptive MFA to your existing app

Add modern authentication without rebuilding. Deploy passkeys, adaptive MFA, and intelligent risk controls to your existing application stack. No migration, no re-platform, just better security and user experience.

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Drop-in passkeys and adaptive MFA for existing apps

Drop-in MFA and passkeys for any existing authentication system

Secure your existing applications with Authsignal. Add passkeys, biometrics, and step-up MFA to any authentication flow without replacing your identity provider or migrating user databases. Integrates with Cognito, Keycloak, Azure AD B2C, Auth0, and custom authentication systems.

Lightning-fast deployments

No migration or re-platforming required

Drop-in security exactly where you need it

Features

Key capabilities

Works with any identity provider

Integrate with Cognito, Keycloak, Azure AD B2C, Auth0, Duende Identity Server, or custom authentication systems. Authsignal complements your existing identity stack instead of replacing it.

Compliance-ready

Authsignal is built with enterprise-grade security and meets the highest industry standards. We are SOC 2 Type II certified, with a FIDO Alliance certified passkey server.

Multiple authentication methods

Authsignal offers modern, phishing-resistant authentication like Passkeys and biometrics, plus flexible options including push notifications, WhatsApp OTP, SMS, email magic links, and TOTP authenticator apps.

Audit & analytics

Gain full visibility into every user interaction with detailed, real-time event timelines. Track authentication methods, adoption rates, user journeys, and security events to support compliance audits and optimization.

Target specific flows

With Authsignal, add authentication controls only where needed. Secure payments, profile changes, admin actions, or sensitive operations without forcing changes to everyday logins.

Developer-friendly

Authsignal's drop-in passkey SDK and pre-built UI components support 10+ languages, letting you add modern authentication to any existing web app in days.

No-code rules

Ship policies fast; create rules and adapt to fraud patterns without developers.

Preserve existing user experience

Maintain your current branding, user flows, and session management. Authsignal's white-label UI matches your design system, and users experience authentication as a natural part of your app.

Get started with Authsignal

Schedule a call with our team to see how Authsignal can add passkeys and adaptive MFA to your existing app, no migration, no re-platforming required.

Talk to an expert

Use cases

Account recovery/reset

Verify the right person before unlocking or resetting access.

Permission/access escalation

Step‑up auth for high‑risk privilege changes.

Sensitive ticket updates/closure

Require strong proof before closing or altering sensitive records.

High‑value transactions data access

Verify identity before exposing or moving sensitive data.

Answering your questions about adding passkeys and MFA to your existing app

Can I test Authsignal with a small group before rolling out to everyone?

Absolutely. This is the recommended approach. Start with internal users, beta testers, or a percentage of your user base. Authsignal's rules engine lets you target specific user segments, email domains, or geographic regions. Monitor adoption and user feedback before expanding.

Do I need to migrate my users or rebuild my authentication system?

No. Authsignal integrates with your existing user database and authentication flow. Users keep their current credentials while you layer in passkeys and MFA. There's no forced migration, no data export/import, and no changes to your identity provider setup.

How long does it take to add Authsignal to an existing application?

Most teams have a working integration in 1-3 days. The fastest path is using our pre-built UI components and SDKs. For custom implementations or complex workflows, plan for 1-2 weeks. The timeline depends on where you want to add authentication (login, checkout, admin panel, etc.) and your testing requirements.

What happens to users who can't or won't adopt passkeys?

Nothing changes for them. Authsignal supports progressive enhancement. Users can continue with their existing authentication methods (passwords + optional MFA) while others adopt passkeys. You control the rollout strategy and can offer passkeys as an optional upgrade or gradual default.

Blog

How to add push authentication to your app with Authsignal and React Native

March 27, 2026

Learn how to implement push authentication in React Native using Authsignal. Step-by-step guide covering server setup, push challenges, and device enrollment.

BSP Circular 1213: Philippine banks must replace SMS OTPs by June 2026

March 18, 2026

The BSP has set a June 30, 2026 deadline for Philippine banks to replace SMS OTPs under Circular 1213 and AFASA. Here's what the regulation requires and how banks can comply.

How to add adaptive MFA and passkeys to any web app with Authsignal and Lambda@Edge

March 10, 2026

Use AWS Lambda@Edge and Authsignal to intercept logins at the CloudFront layer and enforce risk-based MFA, without touching your origin app or writing a single backend route.

Ready to improve your workflow and authentication?

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