Authenticate callers in seconds with passkeys and MFA

Cut call handling time and stop fraud with our multifactor authentication solution designed to authenticate callers without disruption.

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Protect every call with phishing-resistant authentication

Verify callers instantly using passkeys, biometrics, push, WhatsApp OTP, or SMS, before agents handle sensitive requests. Integrates with ServiceNow, AWS Connect, and other major contact center platforms.

Lighting fast deployments

Drastically cuts call handle times

Mitigate fraud and social engineering

Trusted by leading businesses and built to integrate seamlessly

Features

Key capabilities

Drop‑in verification for contact center

Deploy authentication into your call and ticket flows. Securely verify customer identity with passkeys, OTP, biometrics, and more

Omnichannel methods

Authsignal offers modern, phishing-resistant authentication like FIDO2 / Passkeys, plus flexible options including push, SMS, WhatsApp OTP, email links, and biometric verification.

Agent & workflow benefits

With Authsignal, agents can verify callers instantly, cutting handle times and keeping calls efficient.

No‑code rules

Ship policies fast; create rules and adapt to fraud patterns without developers.

Compliance‑ready

Authsignal is built with enterprise-grade security and meets the highest industry standards. We’re fully compliant with SOC 2 Type II, AICPA SOC, and FIDO Certified.

Audit & analytics

Gain full visibility into every user interaction with detailed, real-time event timelines. Track key actions like sign-ins, transaction attempts, challenges, and completions to support security reviews, fraud investigations, and compliance audits.

Developer‑friendly

Authsignal deploys easily with pre-built UI components, SDKs, and a flexible rules engine that integrates with existing contact center systems.

Get started with Authsignal

Book a demo with our team to see how Authsignal can secure and streamline authentication in your contact centre workflows.

Talk to an expert

Use cases

Account recovery / password reset

Verify the right person before unlocking or resetting access.

Verification caller identity

Step‑up auth for high‑risk privilege changes.

Sensitive ticket updates / closure

Require strong proof before closing or altering sensitive records.

High‑value transactions data access

Verify identity before exposing or moving sensitive data.

Answering your questions about contact center workflow and authentication

Learn more in our docs

Does this work with AWS Connect and IVR?

Yes. You can trigger verification from IVR flows (robot‑initiated) or let agents trigger it post‑call transfer. Both patterns are supported.

How long does implementation take?

Most teams stand up a pilot in days. Pre‑built flows, SDKs, and a no‑code rules engine minimize custom work.

What authetication methods are supported?

Passkeys (WebAuthn/FIDO2), push authentication, WhatsApp OTP, SMS OTP, and hardware security keys like YubiKey. You can mix methods per policy.

Will this reduce handle time and improve CSAT/NPS?

Yes. Replacing slow KBA with modern verification typically lowers AHT and removes escalations caused by uncertainty—without compromising security.

Is Authsignal compliant?

Authsignal is SOC 2 Type 2. Deployments can help support PCI DSS, ISO 27001, HIPAA, GDPR/UK GDPR, and PSD2/SCA requirements.

Ready to improve your workflow and authentication?

Talk to an expert Start free trial

Use Case - ATO

Stop account takeovers and credential stuffing attacks

Eliminate password vulnerabilities with phishing-resistant authentication. Protect user accounts from credential stuffing, stolen passwords, and unauthorized access with passkeys, adaptive MFA, and intelligent risk detection.

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Detect and block suspicious access patterns

Secure user accounts with Authsignal. Detect and stop credential stuffing attempts, phishing attacks, and unauthorized logins with phishing-resistant passkeys, adaptive MFA, and behavioral risk signals. Integrates with Azure AD B2C, Identity Server, AWS Cognito, Keycloak and other identity providers.

Deploys in a matter of days

Stop credential stuffing at login

Detect and block suspicious behaviour patterns

Rapid Response Playbook: Account Takeovers & Credential Stuffing

Learn how to defend against account takeovers with our rapid response playbook, empower your team to secure user accounts and stop credential stuffing attacks today!

Playbook

Features

Key capabilities

Phishing-resistant authentication

Protect accounts with phishing-resistant authentication methods like passkeys, built on the WebAuthn standard. Eliminate shared secrets and reduce the risk of credential theft with cryptographic, device-bound authentication.

Compliance-ready

Authsignal delivers enterprise-grade security out of the box with our FIDO Certified Passkey Server and compliant to industry standards, SOC 2 Type II, AICPA SOC.

Credential stuffing detection

Authsignal evaluates login risk in real time using configurable rules and risk signals. Automatically challenge or block high-risk login attempts with adaptive authentication.

Audit & analytics

Gain complete visibility into every user interaction with detailed, real-time event timelines and audit trails. Track critical user actions, and behavor to support fraud and compliance teams. Stream live data into your logging platform of choice.

Behavioral risk signals

With Authsignal, flag logins from new devices, unusual locations, impossible travel scenarios, and suspicious IP addresses. Combine multiple signals to determine authentication requirements.

Developer-friendly

Authsignal deploys easily with pre-built UI components, SDKs for 10+ languages, and a flexible rules engine that integrates with your existing applications and identity providers.

No-code rules

Configure and deploy authentication policies fast; create conditional authentication rules and adapt to emerging attack patterns without developers.

Progressive security rollout

Start by adding MFA to high-risk customer flows, then gradually introduce passkeys. Monitor conversion rates to optimise for good customer flows and adjust policies in real-time without code deployments or user disruption.

Get started with Authsignal

Book a demo with our team to see how Authsignal can secure and streamline authentication in your contact centre workflows.

Talk to an expert

Use cases

Account recovery/reset

Verify the right person before unlocking or resetting access.

Permission/access escalation

Step‑up auth for high‑risk privilege changes.

Sensitive ticket updates/closure

Require strong proof before closing or altering sensitive records.

High‑value transactions data access

Verify identity before exposing or moving sensitive data.

Answering your questions about contact center workflow and authentication

Learn more in our docs

Does this work with AWS Connect and IVR?

Yes. You can trigger verification from IVR flows (robot‑initiated) or let agents trigger it post‑call transfer. Both patterns are supported.

How long does implementation take?

Most teams stand up a pilot in days. Pre‑built flows, SDKs, and a no‑code rules engine minimize custom work.

Is Authsignal compliant?

Authsignal is SOC 2 Type 2. Deployments can help support PCI DSS, ISO 27001, HIPAA, GDPR/UK GDPR, and PSD2/SCA requirements.

What verification methods are supported?

Passkeys (WebAuthn/FIDO2), push authentication, WhatsApp OTP, SMS OTP, and hardware security keys like YubiKey. You can mix methods per policy.

Will this reduce handle time and improve CSAT?

Yes. Replacing slow KBA with modern verification typically lowers AHT and removes escalations caused by uncertainty—without compromising security.

Blog

Bank Negara Malaysia’s RMiT update just raised the bar on authentication. Here’s how to comply

February 20, 2026

Bank Negara Malaysia’s updated RMiT raises authentication standards. Learn the new device binding, MFA, and transaction rules, and how to comply.

Authsignal partners with DT Asia to bring passwordless authentication across Asia-Pacific

February 13, 2026

Authsignal partners with DT Asia Group to bring passwordless authentication across Asia-Pacific. The partnership combines Authsignal's authentication platform with DT Asia's regional distribution network to deliver phishing-resistant, consumer-friendly security at scale.

Account recovery is the identity industry's most overlooked challenge

February 12, 2026

Account recovery is identity's weakest link. Learn why most companies get it wrong, how attackers exploit recovery flows, and practical steps to build secure, user-friendly account recovery that doesn't compromise your authentication strategy.

Ready to improve your workflow and authentication?

Talk to an expert Start free trial